Please carefully read and understand these Terms and Conditions before proceeding with our couture services.

Your engagement with Katie Ko Ltd. implies your acceptance of these terms. If you have any questions or require further clarification, please feel free to discuss them during your consultation. Acceptance of Terms By engaging Katie Ko Ltd., a company incorporated under the laws of England and Wales with its principal place at Unit 6, 1A Vine Court, London, E1 1JH for couture services, you acknowledge and accept these Terms and Conditions in their entirety.

Orders and Payments

1. Order Confirmation

  • The initiation of a couture order begins with an in-depth consultation where design ideas, fabric choices, and measurements are discussed and agreed upon. Following the consultation, a detailed quotation specifying the agreed designs, materials, and costs will be provided to the client.

  • A non-refundable deposit, as specified in the quotation, is required to secure the order and initiate the design process. Please note that once work on your order has commenced you can no longer withdraw your order, and therefore you will be liable for payment of the order. All sales are final and non-cancellable.

2. Deposit and Payment Schedule

  • A non-refundable deposit of 50% of the total price is required to secure the order and initiate the design process.

3. Taxes and Duties

  • Should any duties, taxes, or import fees become payable, the client shall bear these costs at their own expense.

4. Non-Payment Consequences

  • Katie Ko Ltd. reserves the right to retain the garment if the final balance remains unpaid and pursue legal remedies as necessary.

5. Refunds and Cancellations

  • No refunds or cancellations will be accepted once the design process has commenced and/or materials have been procured.

Consultations and Fittings

1. Scheduled Appointments

  • Clients are required to attend all scheduled appointments in London. Changes to appointments must be communicated at least three business days in advance.

2. Travel for Fittings

  • If mutually agreed upon, a team from Katie Ko may travel to a location specified by the client for fittings. Additional costs, including but not limited to flights, accommodation and related expenses for the Designer and her team, will be discussed and agreed upon beforehand. Clients are responsible for reimbursing these costs within seven days of receiving an invoice.

3. Extended Travel

  • Charges may apply for extended travel exceeding three business days or involving significant distance.

Customisation and Alterations

1. Custom Design Guarantee

  • Minor alterations requested within 30 days of receiving the finished garment are complimentary. Subsequent alterations due to changes in body measurements or style preferences may incur additional charges.

  • Alterations due to changes in measurements or style preferences after this period will incur additional charges, which must be paid in full before further work is undertaken.

2. No Liability for Measurement Changes

  • Katie Ko Ltd. is not responsible for discrepancies arising from changes in the client’s measurements after the initial consultation and fittings resulting from amongst other things weight loss/gain.

Delivery and Risk

1. Shipping Responsibility

  • Clients are responsible for arranging insured shipping through a courier of their choice. Katie Ko Ltd. bears no responsibility for loss, damage, or delay once the garment has been handed over to the courier.

  • Once the garment is picked up by the courier or the client’s designated agent, Katie Ko Ltd. is considered to have discharged all obligations, and delivery under English law is deemed to have taken place. Katie Ko Ltd. shall not be liable for any issues arising during transport.

2. Collection of Garments

  • Finished garments must be collected within 30 days of notification of completion. Any requests must be communicated with a member of the team immediately. Additional Provisions (Incorporated from Reference)

1. Design Changes

  • Any changes to the agreed design after the initial consultation must be requested in writing and may incur additional charges. These changes may also affect the timeline for completion.

2. Approval of Final Garment

  • Upon completion, the client will have the opportunity to inspect the garment. Any concerns must be raised immediately.

3. Timeframe for Completion

  • Timelines for completion will be provided during the consultation and are subject to the timely availability of materials and adherence to payment schedules. Katie Ko Ltd. is not liable for delays caused by circumstances beyond its control.

4. Deposit Forfeiture

  • If a client fails to proceed with their order or misses critical deadlines for fittings, material selection, or payments, the deposit will be forfeited. Governing Law These Terms and Conditions are governed by the laws of England. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.